Privacy Policy

At AI Optimize (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, consultations, audits, content, and AI-powered systems (collectively, the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect the following types of information:

a. Information You Provide

• Contact & Business Information – name, email address, phone number, company name, role, and business details.

• Consultation & Audit Information – data you submit through forms, discovery calls, or audits.

• Communication Data – emails, messages, or support inquiries you send to us.

• Payment & Billing Information – when applicable, handled securely via third-party payment processors (we do not store full payment details).

b. Information We Collect Automatically

• Usage Data – pages visited, time spent, interactions, and engagement with our website or content.

• Device Information – IP address, browser type, operating system, and device identifiers.

How We Use Your Information

We use the information collected to:

• Deliver consultations, audits, and AI systems you request

• Operate, maintain, and improve our Services

• Communicate with you regarding updates, insights, or relevant offerings

• Analyze usage trends and performance

• Detect, prevent, and address security or technical issues

• Comply with legal and regulatory obligations

We do not sell your personal information.

Data Processing & AI Usage

When working with AI-powered systems, you may provide business or operational data to generate insights, automations, or workflows.

• Your data is processed securely

• Your data is not used to train public AI models

• Your data is not shared without your consent

• You retain ownership of your input data at all times

Sharing of Information

We only share information when necessary and limited to the following cases:

• Trusted service providers (CRM, scheduling, analytics, cloud infrastructure, payment processing) strictly for operational purposes

• Legal or regulatory authorities, when required by law

• Business transfers, such as mergers or acquisitions (you will be notified if applicable)

All third parties are required to maintain appropriate confidentiality and security standards.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

You may request deletion of your data at any time.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or correct your personal information

• Withdraw consent to data processing

• Request deletion of your data

• Object to or restrict certain uses

• File a complaint with a data protection authority

To exercise your rights, contact us at:
📧 privacy@aioptimizeconsulting.com

Security

We implement industry-standard security measures, including encryption, access controls, and secure infrastructure.

However, no system is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected security issues.

Third-Party Services

Our Services may integrate with or link to third-party platforms (e.g., scheduling tools, payment processors). These third parties have their own privacy policies, and we are not responsible for their practices.

Children's Privacy

AI Optimize is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

International Users

If you access our Services from outside Canada, you acknowledge that your information may be transferred to and processed in Canada or other jurisdictions where data protection laws may differ.

We comply with applicable privacy regulations, including PIPEDA and Quebec Law 25, and apply GDPR-style principles where relevant.

SMS Communications & Consent

By providing your phone number through our website, forms, consultations, or other interactions, you consent to receive SMS or text messages from AI Optimize related to:

• Appointment reminders

• Consultation confirmations

• Service updates

• Operational or transactional notifications

• Relevant business communications regarding our Services

Message frequency may vary depending on your interactions with us.

Message and data rates may apply based on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:

📧 privacy@aioptimizeconsulting.com

Your consent to receive SMS messages is not a condition of purchasing any services.

Mobile Information Sharing

We respect the privacy of your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information may only be shared with service providers necessary to deliver messaging services (such as messaging platforms, CRM systems, or telecommunications providers), and solely for the purpose of delivering communications requested by you.

All such service providers are required to maintain appropriate confidentiality and security standards.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze performance, and enhance our Services.

These technologies may collect information such as:

• Pages visited

• Time spent on pages

• Device and browser information

• Interaction with website elements

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Cookies may also be used by trusted third-party services such as:

• Analytics providers

• Advertising platforms

• CRM or marketing tools

You may disable cookies through your browser settings, although some features of our Services may not function properly without them.

Transactional vs Marketing Communications

We may communicate with you through different types of messages:

Transactional Communications

These include messages necessary to deliver our Services, such as:

• Appointment confirmations

• Service notifications

• Account updates

• Audit or consultation follow-ups

Transactional messages may be sent even if you opt out of marketing communications, as they are necessary for the operation of the Services.

Marketing Communications

These may include updates, insights, or promotional messages related to AI Optimize offerings.

You may opt out of marketing communications at any time using the unsubscribe link in emails or by replying STOP to SMS messages.

SMS Data Usage

Information collected through SMS communications may include:

• Phone number

• Message content

• Delivery confirmations

• Interaction history

This information is used solely to:

• Deliver requested communications

• Provide customer support

• Improve messaging performance

• Maintain compliance with telecommunications regulations

We do not sell, rent, or trade SMS data.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Services constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

AI Optimize
📧 privacy@aioptimizeconsulting.com