How Restauré Pavé Stopped Losing Deals to Missed Calls ❯
Industry
Landscaping and Paving
Client Type
Owner-led trades business
Focus Area
AI Sales Rep and Lead Response
Timeline
7 days
CHALLENGE
Restauré Pavé was running ads, and the leads were arriving faster than anyone could answer them. The owner was taking the calls himself. He hired a salesman and it still was not enough, because whoever picks up first usually wins the job, and nobody could reliably answer inside a minute. When the salesman was mid presentation, the phone simply went unanswered. Between 15 and 25 calls a week were going nowhere, and the owner was spending 20 to 25 hours a week on the phone instead of running his business.
SOLUTIONS
We rebuilt how leads arrive, and who answers them.
Brand and Website Rebuild
Their branding and their site were working against them, so we rebuilt both from scratch.
A CRM They Never Had
The whole operation was running out of a spreadsheet. We built them a custom CRM, so every lead, every conversation and every booking now lives in one place.
An AI Sales Rep on Every Channel
It answers the way the owner would, because it knows how the business runs. It replies the moment a lead arrives, at any hour, on the website, on Facebook, on Instagram and on paid lead forms.
Booked, or Handed Straight to a Human
It qualifies the lead, follows up on its own, and books the quote call into the calendar. If no slot works it holds the client and notifies the sales rep to call the moment he is free.
IMPACT
Every lead answered. Nothing missed.
10 to 15
Meetings booked every week, consistently
40
Qualified jobs a month
20 to 25
Hours a week given back to the owner
0
Appointments missed since launch
HOW THIS WAS MEASURED
Every figure here is read out of the CRM we built, which logs each lead from the moment it arrives: who replied, how fast the AI answered, how long until the questions were resolved, when the meeting was booked, and whether the AI or the sales rep booked it. [TODO: JIMMY confirm the date range these numbers cover before this publishes.]
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